The problem HighFi solves

The platform gives a better experience in getting support for a web3 application, along with better security & privacy.

Most users DeFi protocols (for eg staking or lending protocols) use discord/telegram only to get queries answered. A community isn't what users are actively looking for. The existing tools are at best a patch-work solution and weren't created with the web3 eco-system in mind. A user needs to go through multiple steps to raise a query: joining the server, to verification, which involves wallet connection, finding the support channel, raising the query, and keep following the chats to find the response. On top of that, users face spam or very prone to scams.

Existing support tools in the web2 world, as good as they are, don't support the web3 ethos of privacy & data security. That's where HighFi helps. It has a chat widget to be placed within the website itself. The user can chat using the wallet address as an identifier and is guaranteed to get a response only for the dapp's representative.
The dapp, on the other hand now can get access to a lot of users' on-chain information within their protocol to provide quicker support.
The chat/tickets can be routed and prioritized based on the chain the user is using and their priority within the protocol, giving a better experience to power users of the protocol.
To summarize:

1. The user is guaranteed to chat with a verified representative of the organization (not get spammed).
2. The user can come back to the site anytime and access just their messages (no need to sit through community messages across different discord servers)
3. Moderators or representatives can provide help quickly and with ease.
4. Easy ticketing based on the user's on-chain activity within the specific protocol (across different chains)